Privacy policy
Privacy Policy
Effective Date: 8 July 2026
At Nebula Seeds™, your privacy is important to us. This Privacy Policy explains how Nebelung Seeds (Pty) Ltd, trading as Nebula Seeds™ ("Nebula Seeds™", "we", "our", or "us"), collects, uses, stores and protects your personal information when you use www.nebulaseeds.co.za ("Website").
By accessing or using this Website, you agree to the collection and use of your information in accordance with this Privacy Policy.
Nebula Seeds™ is committed to protecting your personal information and processes all personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
1. Information We Collect
1.1 Personal Information
When you place an order, create an account or contact us, we may collect personal information including:
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Full name
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Email address
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Telephone number
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Delivery and billing address
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Order history
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Any information you voluntarily provide to us
1.2 Automatically Collected Information
When you visit our Website, we may automatically collect technical information including:
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IP address
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Browser type and version
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Device information
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Pages visited
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Time and date of your visit
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Time spent on the Website
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Referring websites
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Diagnostic information
This information helps us improve the performance and security of our Website.
1.3 Cookies
Our Website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
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Remember your preferences
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Keep items in your shopping cart
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Analyse Website traffic
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Improve Website performance
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Enhance security
You may disable cookies within your browser settings; however, certain Website features may not function correctly.
By continuing to use this Website, you consent to our use of cookies as described in this Privacy Policy.
2. How We Use Your Information
We use your information to:
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Process and fulfil orders
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Deliver products
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Provide customer support
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Communicate regarding your orders
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Improve our Website and services
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Detect and prevent fraud
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Comply with legal obligations
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Respond to enquiries
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Send marketing communications where you have chosen to receive them
3. Payment Information
Nebula Seeds™ does not collect or store customers' payment card details.
All online card payments are securely processed through Payfast by Network, an approved South African payment gateway.
Payment information is entered directly on Payfast by Network's secure payment platform using encrypted connections.
For more information about Payfast by Network, please visit:
4. Sharing of Personal Information
We do not sell or rent your personal information.
We may share information with trusted third-party service providers where necessary to operate our business, including:
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Shopify (website hosting and e-commerce platform)
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Payfast by Network (payment processing)
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Courier and logistics providers (order delivery)
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Professional advisers where legally required
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Government or regulatory authorities where required by law
These service providers may only use your information to perform services on our behalf and are required to protect your information appropriately.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
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Unauthorised access
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Loss
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Misuse
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Alteration
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Disclosure
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Destruction
While we strive to use commercially acceptable security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.
6. Your Rights
Subject to applicable South African law, you may request to:
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Access your personal information
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Correct inaccurate information
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Update your information
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Request deletion of your personal information where legally permissible
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Withdraw consent where applicable
Requests may be submitted to:
7. Third-Party Websites
Our Website may contain links to third-party websites.
Nebula Seeds™ has no control over and accepts no responsibility for the privacy practices or content of those websites.
We encourage you to review the privacy policies of any third-party websites you visit.
8. Children's Privacy
This Website is intended for persons 18 years of age or older.
We do not knowingly collect personal information from anyone under the age of 18.
Should we become aware that personal information has been collected from a person under the age of 18 without appropriate legal authority, we will take reasonable steps to remove that information.
9. Data Retention
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce our agreements.
10. Policy Updates
Nebelung Seeds (Pty) Ltd reserves the right to amend this Privacy Policy at any time without prior notice.
The latest version published on this Website shall apply.
11. Contact Us
If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us.
Nebelung Seeds (Pty) Ltd
Trading as Nebula Seeds™
Company Registration Number: 2024/238473/07