Refund policy
Return & Refund Policy
Effective Date: 8 July 2026
Thank you for shopping with Nebula Seeds™.
We strive to provide premium-quality products and exceptional customer service. If you are not entirely satisfied with your purchase, this Return & Refund Policy explains your rights and the procedures for returns, exchanges and refunds.
1. Product Availability
The provision of goods by Nebelung Seeds (Pty) Ltd, trading as Nebula Seeds™, is subject to product availability.
Should a product become unavailable after payment has been received, Nebula Seeds™ will refund the customer in full within 30 days.
2. Returns
2.1 Eligibility for Returns
To be eligible for a return:
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The item must be unused.
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The item must be in the same condition in which it was received.
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The item must be returned in its original, unopened packaging.
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A return request must be submitted within 30 days of the purchase date.
2.2 Non-Returnable Items
The following items cannot be returned:
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Opened or used products
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Opened seed packets
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Gift cards
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Clearance or sale items (unless defective or required by law)
Nothing in this policy limits your rights under the Consumer Protection Act where applicable.
2.3 Return Process
To request a return, please email:
Please include:
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Your order number
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The reason for the return
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Photographs where applicable
Our customer service team will provide return instructions and, where applicable, a return authorisation.
Returns sent without prior authorisation may not be accepted.
3. Refunds
3.1 Refund Eligibility
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will generally be processed within 7 to 14 business days, depending on your payment provider.
Approved refunds will, wherever reasonably possible, be processed using the original payment method used for the purchase.
3.2 Partial Refunds
Partial refunds may be granted where appropriate, including where items are returned:
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Not in their original condition;
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Damaged for reasons not attributable to Nebula Seeds™; or
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Missing components not caused by our error.
4. Exchanges
We replace products only where they are:
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Defective;
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Damaged during transit; or
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Incorrectly supplied.
If you require an exchange, please contact:
before returning any products.
5. Return Shipping Costs
Unless otherwise required by law or where the return results from our error, customers are responsible for the cost of returning products.
Original shipping charges are non-refundable unless the return results from an error on our part.
Where a refund is approved, any applicable return shipping costs may be deducted from the refund amount.
6. Lost or Damaged Returns
We recommend using a trackable courier service when returning products.
Nebula Seeds™ cannot accept responsibility for returned items that are lost or damaged while in transit to us.
7. Seeds & Germination
All seeds are sold for lawful horticultural, preservation or collectable purposes only.
Due to the natural biological characteristics of seeds, germination rates, plant performance and viability cannot be guaranteed.
Opened seed packets cannot be returned.
If you receive damaged, defective or incorrectly supplied products, please notify us within 7 days of delivery by emailing:
8. Consumer Rights
Nothing contained in this Return & Refund Policy limits or excludes any rights available to consumers under the Consumer Protection Act, 2008, or any other applicable South African legislation.
9. Policy Updates
Nebelung Seeds (Pty) Ltd reserves the right to amend this Return & Refund Policy at any time without prior notice.
The latest version published on this Website shall apply.
10. Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us.
Nebelung Seeds (Pty) Ltd
Trading as Nebula Seeds™