Shipping policy
Shipping Policy
Effective Date: 8 July 2026
Welcome to Nebula Seeds™. This Shipping Policy explains how orders placed through www.nebulaseeds.co.za ("Website") are processed and delivered by Nebelung Seeds (Pty) Ltd, trading as Nebula Seeds™.
By placing an order with us, you agree to the terms set out in this Shipping Policy.
1. Order Processing
1.1 Order Confirmation
Once you place an order on our Website, you will receive an email confirming that your order has been received.
Please note that receipt of an order confirmation does not constitute acceptance of your order. Orders are only confirmed once payment has been successfully received and your order has been processed.
1.2 Processing Time
Subject to product availability and receipt of payment, orders are generally processed within 1 to 2 business days.
Processing times may occasionally vary during periods of high order volumes or unforeseen operational circumstances.
2. Shipping Methods
Orders are shipped using reputable South African courier partners.
Shipping costs are calculated during checkout and displayed before payment is completed.
Where available, tracking information will be emailed to you once your order has been dispatched.
3. Shipping Destinations
3.1 South Africa
Nebula Seeds™ currently ships within South Africa only.
International shipping is not currently offered through this Website.
4. Delivery Times
Delivery times vary depending on your delivery address and the courier network.
Estimated delivery times are provided as a guideline only and are not guaranteed.
Delivery delays may occasionally occur due to:
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Adverse weather conditions
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Public holidays
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Courier operational delays
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Remote delivery locations
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Circumstances beyond our reasonable control
5. Shipping Restrictions
Nebula Seeds™ complies with all applicable South African laws regarding the sale and shipment of products.
Customers are responsible for ensuring they are legally permitted to purchase and receive products in accordance with the laws applicable to them.
6. Lost, Delayed or Damaged Deliveries
Once a parcel has been marked as delivered by the courier, responsibility for the shipment passes to the customer.
Should any delivery issue arise, Nebula Seeds™ will make every reasonable effort to assist customers in resolving the matter with the courier.
If your order arrives damaged or if you receive the incorrect product, please notify us within 7 days of delivery by emailing:
Please include your order number together with photographs of the package and its contents where applicable.
7. Shipping Charges
Shipping charges are calculated during checkout based on the delivery destination and order details.
Shipping fees are displayed before payment is completed.
Unless otherwise stated, shipping charges are non-refundable.
8. Policy Updates
Nebelung Seeds (Pty) Ltd reserves the right to amend this Shipping Policy at any time without prior notice.
The latest version published on this Website shall apply.
9. Contact Us
If you have any questions regarding this Shipping Policy, please contact us.
Nebelung Seeds (Pty) Ltd
Trading as Nebula Seeds™